The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“Our room was incredibly spacious, providing plenty of room to relax and unwind during our stay.” view full review
Delightful Breakfast
“The breakfast buffet was a highlight, offering a mouthwatering array of dishes beautifully presented.” view full review
Amazing Pool & Spa
“The pool had the perfect temperature, and the spa facilities were truly rejuvenating, creating a relaxing escape.” view full review
Immaculate Bathrooms
“The bathroom was spotless and well-appointed, enhancing the overall comfort of our room during our stay.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Canoeing
Hiking
Cycling
Fishing
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Full body massage
Room features
Free Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
870 m
Viaduct Harbour Ave
Viaduct Harbour
980 m
Gallery
Auckland Art Gallery Toi o Tamaki
1.5
km
Museum
New Zealand Maritime Museum
840 m
Square
Aotea Square
1.3
km
Park
Auckland War Memorial Museum
2.5
km
Auckland CentralNew Zealand
Queen Street
1.3
km
Event hall
SKYCITY Auckland Convention Centre
930 m
Theatre
Aotea Centre
1.2
km
Park
Albert Park
1.6
km
Shopping Area
Victoria Park Market
640 m
Public Building
Auckland Town Hall
1.5
km
Square
Vulcan Lane
1.0
km
Church
St Patrick's Cathedral
740 m
Square
Takutai Square
1.3
km
Stadium
Spark Arena
2.1
km
Event hall
ANZ Viaduct Events Centre
630 m
Level 3 130 Quay Street Waitemata Harbour
Britomart
1.2
km
Church
St Matthew-in-the-City Church
670 m
Harbour
Queens Wharf
1.5
km
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
870 m
Harbour
Princes Wharf
820 m
Event hall
SKYCITY Auckland
930 m
Bridge
Wynyard Crossing
950 m
Park
Silo Park
750 m
Library
Central City Library
1.5
km
Bridge
Auckland Harbour Bridge
4.3
km
Nearby
Square
Wynyard Quarter
480 m
138 Halsey Street Freemans Bay
America's Cup Village
440 m
Westhaven Drive Curran St intersection
Westhaven Promenade
520 m
Restaurants
Le Restaurant
120 m
21 Viaduct Harbour Avenue At Hotel Sofitel
21 Viaduct Cafe
50 m
21 Viaduct Harbour Avenue
Mojo Viaduct Harbour
70 m
Vodaphone Building 20 Viaduct Harbour Avenue
Ceviche Bar by Besos Latinos
290 m
H3 - 132 Halsey St
Major Sprout
780 m
21 Graham Street
Toto' Pizza
700 m
5 Hardinge Street Auckland
Williams Eatery
480 m
G03 85 Daldy Street
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Friendly staff
Great location
Cigarette smoke odor
Dining limited
8.0/10
Great
Rooms
8.1
Location
8.6
Service
8.9
Dining
7.4
Guest reviews
8.0/10
based on 7 reviews
8.1
8.1/10 based on 394 reviews
Conrad
United States,
January
2024
7.2/10
I was pleasantly surprised by the early check-in option offered despite arriving before the official time. The room, although well-equipped with up-to-date amenities, unfortunately had a strong smell of cigarette smoke. The hotel is convenient to harbor activities and offers various dining options nearby, but there is room for improvement in living up to a luxury standard.
Rooms
7.0
The room, despite being well before check-in time, was furnished with up-to-date amenities, which was a nice touch. However, the strong smell of cigarette smoke was a downside.
Service
9.0
The team, particularly Zahgeb and the bell desk, displayed exceptional service throughout my stay. The staff was attentive and accommodating, making me feel welcome and valued.
Location
8.0
The hotel's location couldn't be better, right by the collection of restaurants and bars by the harbor, offering a plethora of dining options. Despite some areas for improvement, the location is unbeatable.
Dining
5.0
The dining experience had its letdowns with items running out and poorly prepared bacon. The variety was limited, including basics like low-fat milk that were surprisingly unavailable.
Facilities
7.0
The hotel offers a range of facilities, from room service to valet parking, enhancing the overall guest experience. However, some areas like dining could be improved.
Friendly staff
Cigarette smoke odor
John
United Kingdom,
December
2023
8.8/10
My stay at the hotel was truly enjoyable. The rooms were spacious and well-equipped, and the staff was incredibly friendly and accommodating. The location was perfect, right next to the harbor with easy access to restaurants and shops. The dining experience, although delicious, had some minor issues. Overall, a great value for the money.
Rooms
9.0
The rooms, despite the ongoing construction nearby, were well sized and had all the amenities I could wish for. The Water- or Marina-View was stunning, and the restaurant on-site was excellent. The friendly employees made my stay even better, much like the superior room shown in the photos.
Service
9.0
The service at this hotel was exceptional. From the cordial and helpful front desk to the concierge team, everyone was so kind and went above and beyond to assist me, even connecting me with the manager when needed.
Location
9.0
The hotel's location couldn't have been more perfect for me. It was right next to the harbor, a short walk to various attractions, and close to vibrant nightlife and dining options. The construction in progress didn't disturb my experience at all; in fact, it added a unique charm.
Dining
8.0
The dining experience was a mix of chaos and brilliance. While the food was utterly delicious, there were some management issues during peak times. The breakfast service, however, was fantastic.
Facilities
9.0
The hotel facilities were top-notch, offering everything from room service to valet parking. The facilities were modern and convenient, adding to the overall comfort of my stay.
Horace
United States,
October
2023
8.8/10
I had a wonderful stay at this hotel. The rooms were big, spacious, and had beautiful furnishings with windows around two sides, making them really nice, spacious, and comfy. The service was exceptional from the valet to the staff at Lava Dining, who were polite and helpful, ensuring a warm welcome and fantastic experience. The location was perfect for exploring the city and nearby restaurants, though a bit out on a limb. The dining was delicious overall, despite some chaos during peak times. The facilities were top-notch, enhancing my stay with convenience and comfort.
Rooms
9.0
The rooms were spacious, well-appointed, modern, and had a great view.
Service
10.0
The service was exceptional, exactly what I would expect from this hotel group.
Location
8.0
The location was great for walking around and exploring nearby restaurants, though slightly out on a limb.
Dining
8.0
The dining experience was delightful overall, with delicious meals and good quality.
Facilities
9.0
The facilities were top-notch, enhancing my stay with convenience and comfort.
Mark
United Kingdom,
September
2023
7.4/10
The hotel staff was very accommodating, the rooms were comfortable and spacious, but the service could be improved. The location was excellent with plenty of dining options nearby, and the dining experience was generally good. However, the facilities were not outstanding.
Rooms
8.0
The rooms were very nice and spacious, although the servicing was delayed.
Service
7.0
The staff were friendly and attentive, but there is room for improvement.
Location
9.0
The hotel's location was great, within walking distance to many restaurants and attractions.
Dining
7.0
The dining experience was good overall, with some minor issues like overly burnt bacon.
Facilities
6.0
The facilities were adequate, but not exceptional.
George
United Kingdom,
August
2023
8.8/10
The hotel offers spacious rooms with beautiful furnishings and a balcony that runs the length of the room, providing a top view over the harbor. The rooms are comfortable and very luxurious, although there was a slight issue with mold/mildew. The service was exceptional with polite and helpful staff, including a very inviting and friendly driver who took us to the airport. The location was perfect for us, allowing easy exploration of the area and shopping opportunities. The dining options were pretty good, offering a fantastic variety of food. The hotel facilities were great, making our stay enjoyable.
Rooms
8.0
The rooms were spacious, comfortable, and very luxurious, with beautiful furnishings and a lovely balcony overlooking the harbor, but there was a minor issue with mold/mildew.
Service
9.0
The service was excellent with very polite and helpful staff, including a quirky but inviting and friendly driver who took us to the airport.
Location
9.0
The hotel's location was just perfect for us, allowing easy exploration of the area and shopping opportunities, despite some ongoing construction nearby.
Dining
9.0
The dining experience was fantastic with a good choice of buffet or à la carte options, including a great lunch at Lava dining.
Facilities
9.0
The hotel facilities were great, adding to our enjoyable stay.
Alf
United Kingdom,
July
2023
8.6/10
The hotel offers fantastic rooms with very comfortable beds, but there was a slight delay in room servicing. The service was impeccable, especially the valet team and super nice breakfast staff. The location is excellent for harbor activities and dining options, although facing a building could be a downside. The dining experience was delightful in the cafe overlooking the harbor. Overall, a great stay with a few minor hiccups.
Rooms
8.0
The rooms are absolutely fantastic with very comfortable beds, though our inward-facing room was still to be serviced, which was a bit disappointing.
Service
9.0
The service was top-notch, with the staff going out of their way to assist. From valet to room service, everyone was sweet and helpful.
Location
9.0
The hotel's location is excellent, near a wide array of bars, restaurants, and shops making it very convenient for daily activities. The facing building might be a slight drawback.
Dining
8.0
The dining experience, especially in the adjoining cafe overlooking the harbor, was really nice with good and varied options.
Facilities
9.0
The facilities offer everything you'd expect from a luxury stay, enhancing the overall experience.
Clive
United Kingdom,
July
2023
8.2/10
The hotel offers beautifully decorated rooms with quality materials and a very comfortable bed, overlooking a construction site and a bus station. The service is top-notch with welcoming staff at all levels, especially at Lava Dining. The location is ideal for exploring the Auckland waterfront, although improvements are needed to meet 5-star standards in food and accommodation.
Rooms
8.0
The rooms are beautifully decorated with quality materials and a very comfortable bed, offering wide space with a seating area at one end and a view of the harbor at the other.
Service
9.0
The service is fantastic, professional, and friendly, from valet to reception to the staff at Lava Dining. They are among the best I have ever experienced.
Location
8.0
The hotel is a great base for exploring the Auckland waterfront, beautifully decorated with water features inside and overlooking Viaduct Harbor. It's sunny, light, and open, perfect for enjoying the viaduct, Wynyard Quarter, and nearby attractions.
Dining
7.0
The dining experience was delicious with good service, offering various options to choose from. Ordering the nicer choices was a great touch.
Facilities
9.0
The hotel provides excellent facilities, ensuring a comfortable stay for guests.
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